Frequently Asked Questions (FAQs)
Welcome to the BreTech FAQs page. Here are answers to common questions about ordering, payment, delivery, and support. If you still need help, please visit our Customer Support page or Contact Us.
FAQs
Q: What is BreTech?
A: BreTech is a Pakistan-based store for genuine software licenses from well-known global brands. Learn more on our About BreTech page.
Q: How do I place an order?
A:
- Browse software on All Categories.
- Add your product to the cart and place the order at checkout.
- Follow the bank transfer instructions shown after placing your order.
- Share payment proof with BreTech.
- We email your license key once payment is confirmed.
For full steps, see How to Order Software.
Q: Why can the exchange rate differ from the official rate?
A: Pricing can reflect currency conversion costs, bank charges, vendor costs, and operational expenses required to deliver genuine licenses with support. If you need clarification for a specific product price, contact support.
Q: What payment methods do you accept?
A: We accept manual bank transfers. See the step-by-step instructions on our Payment Options page.
Q: Is it safe to pay for a BreTech order?
A: Yes. We do not collect or store card details on our website because we do not process card payments online. To stay safe, follow these basics:
- Only use payment details shared on BreTech’s official pages or by official support.
- BreTech will never ask for your OTP, PIN, or card CVV.
Learn more on Payment Security.
Q: What details should I send with payment proof?
A: Send a clear screenshot/receipt and include your order number (and the same email used at checkout). This helps us confirm faster.
Q: How long does delivery take?
A: Licenses are delivered by email after payment confirmation. Delivery time can vary depending on verification and vendor processing. If you are in a hurry, contact Customer Support before paying.
Q: How do I receive my software license?
A: Your license is delivered digitally by email to the address you used at checkout after payment confirmation.
Q: What if I don’t receive my license key?
A:
- Check your spam/junk folder first.
- Confirm the email address used at checkout.
- If it’s still missing, contact Customer Support and share your order details.
Q: Are the software licenses genuine?
A: Yes. We sell genuine licenses, and for many brands we work as an authorised reseller. For details, see our Authenticity Guarantee.
Q: Can I use the same license on two PCs?
A: It depends on the product and license type. Some licenses are for one device, while others allow multiple devices. Check the product page or contact support before ordering.
Q: Is this a one-time purchase or a yearly renewal?
A: It depends on the product. Some licenses are subscription-based (renew yearly), while others are one-time. Always check the license term on the product page before ordering.
Q: What if my key doesn’t work?
A: First, confirm you installed the correct product edition and entered the key exactly as provided. If it still doesn’t activate, contact Customer Support and share a screenshot of the error message.
Q: Can you help with installation and activation?
A: Yes, we can guide you through basic installation and activation steps. For advanced issues, the software vendor’s support may also be needed.
Q: Can I return or exchange software?
A: Because software keys are digital, returns are usually not possible after a key has been delivered. Please read our Return Policy and contact us before ordering if you are unsure about compatibility or edition choice.
Q: Do you provide an invoice or receipt?
A: If you need an invoice/receipt for your records, contact Customer Support with your order number.
Q: How do I get technical support for my software?
A: For advanced technical issues, the software vendor’s support is often best. For order help, activation guidance, and basic troubleshooting, use Customer Support.
Q: Do you sell trials or free versions?
A: We sell genuine paid licenses. Some vendors offer free trials on their official websites, and you can test first if you are unsure.
Q: How does BreTech protect my personal information?
A: We follow privacy practices to protect customer data and limit access to order-related information. For details, see our Privacy Policy.
Still have questions?
If you can’t find what you need, please visit Customer Support or Contact Us.